FAQ

We will endeavour to connect you with a therapist that meets your clinical needs. The relationship is important and if it does not work, we will support you with a positive change in therapist.

Many of our therapists work at night for your own convivence.

We accept referrals from GPs and other agencies as well as self-referrals.

The people we connect you with are doctors, mental health nurses, psychologists, psychotherapist and accredited counsellors that have experience in their respective fields. Each practitioner or clinician has a minimum of 2 years post qualifying experience.

We required 24 hours’ notice of cancelation.

Payments are collected by bank transfer in advance of an assessment or session. You will be invoiced in advance.

We have a GDPR policy and we respect confidentiality. We obtain written consent to share information.

In some instances we do, depending on the intervention you require.

This depends on what you agree with your therapist. We recommend weekly.

Yes in some areas.

This will depend on the therapeutic intervention you choose and how long it takes you to achieve your therapeutic goals.

It ranges from £60 to £100 per hour depending on modality and therapeutic approach.

First call has a bank or network of resources, and we outsource work to the best practitioner or clinician for your presenting needs.

You will be advised about what happens next in you’re your treatment.

Yes assessments take place before all interventions to ensure we are meeting all of your needs and ensure appropriateness for the modality or approach.

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