Cancellation and Refund Policy for First Call Therapy

At First Call Therapy we strive to provide the best possible service to our clients. However, we understand that there may be instances where clients need to cancel their appointments or request refunds for services they have already received. Therefore, we have established the following Cancellation and Refund Policy:

Cancellation Policy:

Clients may cancel their appointments by contacting our office by phone or email at least 24 hours prior to their scheduled appointment time. If a cancellation is made less than 24 hours before the appointment, we reserve the right to charge a cancellation fee of 50% of the session fee.

Refund Policy:

If a client is not satisfied with their counselling session, they may request a refund within 7 days of the date of the session. Refunds will be processed within 30 days of the request and will be for the full amount of the session fee paid. However, if a client cancels their appointment less than 24 hours prior to the session or does not show up for the appointment, they will not be eligible for a refund.

 Exceptions

We understand that emergencies and unforeseen circumstances can arise. If a client is unable to attend their appointment due to an emergency or unforeseen circumstance, they may contact our office to request a waiver of the cancellation fee or to reschedule their appointment.

Please note that our counselling company reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice.