Code of Ethics Policy for First Call Therapy

At our counselling company, we take our ethical responsibilities seriously. We are committed to providing high-quality therapeutic services in a professional and ethical manner. To that end, we have developed the following Code of Ethics policy to guide our conduct and decision-making:

Confidentiality and Privacy

We respect our clients' right to privacy and maintain strict confidentiality. We will only disclose information about a client to others with the client's written consent or where we are required by law to do so. We ensure that all client information is stored securely and that client files are only accessed by authorised personnel.

Professionalism

We maintain high standards of professionalism in all our interactions with clients, colleagues, and the wider community. We will always act in the best interests of our clients and will avoid any behaviour that could be perceived as unprofessional.

Competence

We commit to providing counselling services that are evidence-based, effective, and delivered by qualified and competent counsellors. We ensure that our counsellors receive ongoing training and development to keep their skills and knowledge up-to-date.

Diversity and Inclusion

We respect and value diversity and will ensure that our services are accessible and inclusive to all members of the community, regardless of their race, ethnicity, gender, sexual orientation, religion, or any other characteristic.

Boundaries

We maintain clear and appropriate boundaries with our clients and avoid any behaviour that could be interpreted as exploitative or inappropriate.

Duty of Care

We have a duty of care to our clients and will take appropriate steps to protect their well-being. We will act promptly to address any concerns or complaints raised by clients and will provide appropriate referrals where necessary.

Conflict of Interest

We avoid any conflicts of interest that could compromise our ability to provide therapeutic services in a professional and ethical manner. We will disclose any potential conflicts of interest to our clients and will take appropriate steps to manage or resolve them.

Compliance with Laws and Regulations

We comply with all relevant laws and regulations governing the provision of counselling and psychotherapy services in the UK. We will ensure that our policies and procedures are consistent with current best practice and professional standards.

Conclusion

At First Call Therapy, we are committed to providing high-quality counselling services in a professional and ethical manner. We believe that adherence to this Code of Ethics policy is essential to maintaining the trust and confidence of our clients and the wider community.